Payroll Solutions selects Soffront CRM Software, Inc. to Improve Their Company’s Efficiency

Payroll Solutions recently announced that they has selected Soffront CRM Software, Inc., customer relationship management (CRM) software for over 18 years, to improve all their activities. Payroll Solutions (Pittsburgh, Pennsylvania) offers wages, time and attendance and HR software, services and support. Payroll Solutions will implement Soffront’s CRM hosted software in January 2011.

David Lewis, co-founder, Executive Vice President and Chief Operating Officer said that they needed a better way to effectively manage their business and provide better customer service in all areas of sales, support, technology, operations, projects and administration. Currently, customer information and other critical information located in different parts of their network or on paper, and each department has a different process of comprehending information. He added that they needed a centralized solution that is robust and comprehensive, easy to use and fits their budget.

Team of six department heads Payroll solutions selected Soffront CRM in a screening process extended over several competing CRM vendors like Salesforce.com and Microsoft. The company will consider thirteen CRM solutions, and then narrowed to three finalists. After completing a detailed presentation of products with the top contenders, they finally chose Soffront CRM is based on ease of use, ease of use, configuration, integrated modules, customer service and prices.

According to David Lewis, Soffront CRM will have a significant positive impact on their business. Using Soffront CRM, he said, they expect that it will significantly improve the efficiency of their company. Soffront will be able to manage our processes such as workflow, procedures SAS 70, customer service, sales, marketing, technical support and administration – all in one platform. Soffront help us become more proactive rather than reactive.