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$75 Billion breakdown on CRM
Almost $75 billion has been expended on CRM Software in the past ten years. And with that expense, customer satisfaction mounted to only 3-5 percent, not entirely reasonable to call it a failure. Gartner analyst Michael Maoz, recommends to listen … Continue reading
Posted in Free CRM
Tagged Adobe, crm, crm software, customer service, Gartner, idea management, Michael Maoz, Rypple, Taylorist
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