New Pegasystems’ Collections Solution: Collect Debt More Intelligently While Protecting Customer Relationships

Pegasystems Inc., a leader in Business Process management (BPM) and premier contributor of customer relationship management (CRM) solutions, now, revealed a new multi-channel solution that allows organizations to more intellectually administer their collections function. Pega Collections who has control over Pegasystems’ Build for Change® technology, gives new approach to the collections process, serving organizations quickly recognize the most possible alternative that will assist a optimistic collection outcome and present it to the collection agent at time of relations. With this approach, higher collections will significantly delivered with great results ensuring positive customer relations.

Inflexible and outdated systems constrained traditionally collections and risk executives in which abilities are limited in collecting debt from their customers, resulting in higher than acceptable customer loss rates, pointless charge-offs and greater operational costs. Pega Collections facilitates organizations by giving them controlling, real-time adaptive analytics that choose the most effective communication channel, and wisely guide users through personalized proposes that balance customer wants with business objectives. The solution also merges this intelligence with influential business process automation abilities, which constrain inefficiencies out of the collections operation in all stages of group management.

Pegasystems’ exceptional arrangement of BPM, case management, CRM and decision management capabilities guarantees a holistic, customer-centric approach to organizing collections. The result is a higher degree of offer acceptance with low operational costs and enhanced customer knowledge, sustaining both short term improvements in default recoveries and long-term client productivity.